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POOR Customer support

POOR Customer support

Daniel Hartley
Explorer | Level 3

I have had it with customer support. I ahve tried emai support and have been emailing back anf forth without much luck. There is no phone support

4 Replies 4

Very poor support

Daniel Hartley
Explorer | Level 3

Any suggestions about getting Phone support. 

I have had it with Dropbox. I have used dropbox for years and when I have a serious issue I am unable to get support.

Unless i can get some support "I am out of here". Any suggestions of alternate cloud sites?

I have been working on this problem of missing files and automatic deletion of files since Dedember 14

Re: POOR Customer support

Lusil
Dropboxer

Hi there @Daniel Hartley, thanks for checking in with us and I'm sorry to hear about your frustration. 

 

Generally, your support options depend on what kind of account you have. You can find yours by signing in and going to this page

 

However, since you mention that you were able to get in touch with our team, could you let me know the ticket ID (eg. #1234567) associated with the interaction?

 

As for the deletions, could there be a third party app that's interacting with these items? 

 

You can find some additional suggestions on how files can get deleted from this link


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: POOR Customer support

Daniel Hartley
Explorer | Level 3

Ticket number 11739900 and 11757987

I noticed that both tickets had been close. IWhy were they closed without my knowledge

the only support I have is email but with poor results. Can not even use chat

Early on I tried to use rewind.  Got a message to contact support.

When I need support in the worst way I can not get 

I have been fighting covid and Dropbox and I am not sure what is the worst.

 

Re: POOR Customer support

Jay
Dropboxer

Hi @Daniel Hartley, it looks like you received a response to the ticket under 11739900 on December 25th. Could you check your spam folder in case it isn't in your inbox?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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