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Paid for Dropbox plus, €11.99 per month, still on basic plan

Paid for Dropbox plus, €11.99 per month, still on basic plan

Craig12
Explorer | Level 3

I recently paid for dropbox plus €11.99 per month today the 03/11/2021 to upgrade to 2000GB but on my account it is still saying I am on a basic plan. I am in Ireland so on my bank account it does not give this transaction ID, this is a real pain, the money is taken im still on the basic plan and there is no proof I have paid dropbox anywhere but on my banking app and I cannot get through to anyone or navigate to someone for help. Please help.

 

5 Replies 5

Re: Paid for Dropbox plus, €11.99 per month, still on basic plan

Hannah
Dropboxer
Hey @Craig12, thanks for posting on our Community today!

Where did you try upgrading your Dropbox account from? Our website or the Dropbox app on your phone?

Did you get any error messages when you tried to upgrade?

Keep me posted. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Paid for Dropbox plus, €11.99 per month, still on basic plan

Craig12
Explorer | Level 3

Hi Hannah, I upgraded my dropbox account from your website on my computer and paid the fee of €11.99 subscription per month by putting in my bank card details, there was no error message when it was completed and the money was taking from my account by Dropbox, ive paid for the updrade should I not be entitled to the product or a refund at best. Just to note the files that I want backed up on dropbox is 13GB so its not an issue of too many files, my account still says basic 2.5GB. This is really annoying and I would like to get it sorted. I have no transaction ID either which I should have.

Re: Paid for Dropbox plus, €11.99 per month, still on basic plan

Hannah
Dropboxer
Thanks for the update here, Craig.

This does sound strange indeed. Can I reach out to you via email, so we can look into this together?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Paid for Dropbox plus, €11.99 per month, still on basic plan

Craig12
Explorer | Level 3
Hi Hannah, how do we do that? I don't feel comfortable putting my email address in this chat.

Re: Paid for Dropbox plus, €11.99 per month, still on basic plan

Hannah
Dropboxer
No worries, Craig, I got it.

I just reached out to you, so make sure to check your email!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Hannah Dropboxer
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    Craig12 Explorer | Level 3
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