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Paid for an upgrade but the extra quota isn't on my account?

New member | Level 1
New member | Level 1

I payed for more space and it the 1 TB is not in my dropbox???

1 Accepted Solution

Accepted Solutions
Highlighted

Re: payments

Dropboxer
Dropboxer

Hi Niki, Kevin

Since this is related to your billing information, you have to contact us on www.dropbox.com/support so our billing team can look into this payment issue for you.

Thanks




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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View solution in original post

11 Replies 11
Highlighted

Re: payments

Super User II
Super User II

How did you pay? 

What is www.dropbox.com/account showing? 


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


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Highlighted

Re: payments

New member | Level 1
New member | Level 1

I am in the same boat, I have a 1 year Pro License on my account but can't get anyone in Support to apply the code to my account. After several weeks, the best support I got so far is that "a specialized team is looking into it" - I am not holding my breath 

Highlighted

Re: payments

New member | Level 1
New member | Level 1

i payed trew paypall... Can't reach them and i 'm getting inpatient. 

Highlighted

Re: payments

Dropboxer
Dropboxer

Hi Niki, Kevin

Since this is related to your billing information, you have to contact us on www.dropbox.com/support so our billing team can look into this payment issue for you.

Thanks




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: payments

New member | Level 1
New member | Level 1

Support has been contacted but hasn't resolved my simple problem - its going on a month now.

 

Highlighted

Re: payments

New member | Level 1
New member | Level 1

It is unreal that there is no one that can speak to us on the phone?!?!  I have also contacted support and NOTHING is resolved.  Mine is a billing issue, in which I will now have to dispute charges with my credit card company since the fraudulent billing continues.  It is unreal

 

Highlighted

Re: payments

Super User II
Super User II

I will now have to dispute charges with my credit card company since the fraudulent billing continues

User error.... 

From your other thread (you set up a second account rather than just changing billing).

But again, please dont multi post or you may trigger spam filters which can remove all your posts. 


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: payments

Super User II
Super User II

Kevin - sorry, should have said, you can track your ticket at http://dropbox.zendesk.com


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: payments

New member | Level 1
New member | Level 1

I am confused Mark Mc... this is a discussion forum isn't it??  So, I am only allowed to post on ONE discussion?  That isn't a discussion forum then?

 

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