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Password Reset Broken

Password Reset Broken

Skittles
New member | Level 2

I recently changed the password to a Dropbox Plus account. It was correct, it was a copy paste from a password manager. 

 

I don't know what happened but I can now no longer login and I'm now seeing what garabage platform Dropbox is. 

 

1. What password reset form still only uses a single field with no 2 field validation? Dropbox apparently. 

2. The password reset is useless. Emails never arrive and this appears to be pretty common. Yes the mailbox works, no it's not in junk. Just goes into the Abyss. 

3. Zero support and what does exists, suggests you need to sign in to get better support options. Really helpful when you can't sign in. 

 

 

1 Reply 1

Re: Password Reset Broken

Rich
Super User II

@Skittles wrote:

... you need to sign in to get better support options. Really helpful when you can't sign in.


Which is why there's a specific option on the Support page for sign in issues. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see it. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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