cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Password deactivated, cannot enter mail account

Highlighted

Password deactivated, cannot enter mail account

Explorer | Level 3

My password has been deactivated from my old mailaccount. If I want to reset that password I need to enter my old mailaccount. The reason why this is an old mailaccount, is because this account has been hacked. I cannot enter it. How can I enter my old dropboxaccount? I like to see my old documents.

4 Replies 4
Highlighted

Re: Password deactivated, cannot enter mailaccount

Explorer | Level 3

*In the first sentence I meant my old dropboxacount.

Highlighted

Re: Password deactivated, cannot enter mailaccount

Dropboxer

Hi @MilouS, sorry to hear about the situation!

 

Do you possibly have a device still linked with your account?

 

If so, you can check out these steps to see if that helps.

 

Otherwise, there wouldn't be any other way to reset the password than to regain access to the email account, which you may be able to do by contacting the email service provider for assistanace.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Password deactivated, cannot enter mailaccount

Explorer | Level 3
Unfortunatly I don't have a device still linked to the account. And it's also impossible to regain my former mailaccount. They cannot help me either. My problem goes beyond what any bots can do. All I need is to talk to a real persoon who can get acces with both the dropbox and mailaccount. Unfortunatly this option does not exist. 🙈
Highlighted

Re: Password deactivated, cannot enter mailaccount

Dropboxer

Thanks for getting back to me here @MilouS!

 

Without access to the email address, it might not be possible to regain access to your Dropbox account, as the email is used to verify account ownership.

 

However, to see if there is anything our team can do to help, you can reach out to them by filling in the "Submit a help request" section on this page (while signed out of any Dropbox account).

 

Sorry that I can't be of much more help that that, but please let me know if yo have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?