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Password expired

Password expired

arezu sadeghloo
Helpful | Level 5

Hello
My other Dropbox password has expired and I do not have access to the email I entered when I registered
How do I use my dropbox?

my ticket : 11956343

Thank you

15 Replies 15

Re: Password expired

Rich
Super User II

@arezu sadeghloo wrote:
My other Dropbox password has expired and I do not have access to the email I entered when I registered
How do I use my dropbox?

You'll likely need access to the email address in order to receive the reset information. Perhaps you can contact the email provider and request access to the email address again, even temporarily, to receive the reset information.

 

Re: Password expired

arezu sadeghloo
Helpful | Level 5
Thank you for your answer
But my email was created many years ago and is no longer available
I remember the password that expired and the username, but I do not have access to the email I entered when I registered in Dropbox
can you help me
How can I use my Dropbox?
Thank you

Re: Password expired

gmeversole
New member | Level 2

I have exactly the same problem. But, in addition, I have two Dropbox accounts. I want to cancel the one I do not, and cannot, use due to the email address being defunct and the password having expired. I can't change the password because the email no longer functions. Catch-22. The suggestion to go back to the original ISP and reactivate the old account just to get one email makes no financial sense. The system should have or develop a way to verify a user's security information as a back pathway to edit both the email address and the password. It's not rocket science, and it is not particularly engaging customer service. My solution is just to ignore the old account, but it is aesthetically displeasing to have unnecessarily cluttered the internet space.

Re: Password expired

arezu sadeghloo
Helpful | Level 5

What should be done now?
Why is no one accountable?
How to connect to Dropbox?

Password expired , no access to e-mail

arezu sadeghloo
Helpful | Level 5
How many times do I have to ask?
Why no one answers
My password has expired and I do not have access to the email with which I registered in Dropbox
But I know my expired username and password
can you help me
I'm really tired
Why don't you give me a correct answer?

Re: Password expired , no access to e-mail

Jay
Dropboxer
Hi @arezu sadeghloo, have you tried these steps to reset an expired password?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Password expired , no access to e-mail

arezu sadeghloo
Helpful | Level 5
Hi dear friend
Thanks for your cooperation
I read your articles but unfortunately it did not help me
I really do not know what to do
can you help me?
Thank you

Re: Password expired

bubbatsai
New member | Level 2

maybe ask the dropbox,they can help you

Re: Password expired

arezu sadeghloo
Helpful | Level 5
Can you tell me exactly where to ask?
Can you give me the link?
I will be grateful
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