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Password is Reset, No Access to Email account

New member | Level 2
New member | Level 2

I went to log into my account and my password has been reset and I no longer have access to my old email address.  It was associated with my previous company I wont be able to get access to it to reset my password.  I am a paying subscriber to your service.  What should i do?

1 Accepted Solution

Accepted Solutions
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Re: Password is Reset, No Access to Email account

Super User II
Super User II

Contact Support. Just know that without access to the email address tied to your account, they may not be able to help you. In the past it has been stated that they will remove the billing information from such an account, but they cannot provide access to an account unless you have access to the email address associated with your account.

 

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

1 Reply 1
Highlighted

Re: Password is Reset, No Access to Email account

Super User II
Super User II

Contact Support. Just know that without access to the email address tied to your account, they may not be able to help you. In the past it has been stated that they will remove the billing information from such an account, but they cannot provide access to an account unless you have access to the email address associated with your account.

 

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

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