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Password reset email not received (i have access to my email)

Password reset email not received (i have access to my email)

rasamoo
New member | Level 2

Hello, im locked out of my dropbox account - Im not receiving the forgot password email. I have access to my emails..... I dont know the old password..

Thanks

1 Reply 1

Re: Password reset email not received (i have access to my email)

Hannah
Dropboxer
Hey @rasamoo, thanks for reaching out!

Sorry to hear you're having trouble resetting your Dropbox password. 

If you're not getting the password reset email, try checking your spam folder as well. 

If it's not there, try adding 'no-reply@dropbox.com' to your email contacts and then try to reset the password again.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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