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Password reset without original email being active

Password reset without original email being active

GlenF1
New member | Level 2

Does anyone know how to reset a forgotten password when the original email address you signed up to Dropbox with no longer exists (I changed company)?

1 Reply 1

Re: Password reset without original email being active

Rich
Super User II

@GlenF1 wrote:

Does anyone know how to reset a forgotten password when the original email address you signed up to Dropbox with no longer exists (I changed company)?


You can't. If you're not already signed in on another device, there's no way to gain access to the account if you've forgotten your password and no longer have access to the email address associated with the account.

 

 

Perhaps you can contact your previous company and ask them to temporarily reactivate the email address, or perhaps forward you any emails from Dropbox.

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