Paying for Dropbox Subscription with PayPal

[phhoa]

Hello!  Hoping to get some help.

I am trying to sign up for a Dropbox Professional subscription.  When I go to purchase I select to use PayPal to pay.  I enter the zip code and accept the terms to move forward.  When I get to the next screen it gives me a message that I need to add a debit or credit card to make the purchase.  I have my PayPal account set up to a checking account and it is confirmed and set up as my main payment source.  

I have called PayPal and they indicate the issue is on the Dropbox side and Dropbox says the issue is on the PayPal side.  I feel lost as to how to solve this!

Thank you for any help!

[Lusil · Accepted solution]

Hi there @phhoa, sorry to hear that. 

Due to account-specific info required to further investigate this, I'd recommend moving this discussion to email. 

I was able to locate your open request and can see that the member of my team reviewing this matter has replied. 

Please check your inbox for their latest message and don't hesitate to get back to them with any relevant info or questions you may have that will help the investigation. 

Cheers!