cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Paying for Dropbox Subscription with PayPal

Highlighted

Paying for Dropbox Subscription with PayPal

New member | Level 2

Hello!  Hoping to get some help.

I am trying to sign up for a Dropbox Professional subscription.  When I go to purchase I select to use PayPal to pay.  I enter the zip code and accept the terms to move forward.  When I get to the next screen it gives me a message that I need to add a debit or credit card to make the purchase.  I have my PayPal account set up to a checking account and it is confirmed and set up as my main payment source.  

I have called PayPal and they indicate the issue is on the Dropbox side and Dropbox says the issue is on the PayPal side.  I feel lost as to how to solve this!

Thank you for any help!

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Paying for Dropbox Subscription with PayPal

Dropboxer

Hi there @phhoa, sorry to hear that. 

Due to account-specific info required to further investigate this, I'd recommend moving this discussion to email. 

I was able to locate your open request and can see that the member of my team reviewing this matter has replied. 

Please check your inbox for their latest message and don't hesitate to get back to them with any relevant info or questions you may have that will help the investigation. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: Paying for Dropbox Subscription with PayPal

Dropboxer

Hi there @phhoa, sorry to hear that. 

Due to account-specific info required to further investigate this, I'd recommend moving this discussion to email. 

I was able to locate your open request and can see that the member of my team reviewing this matter has replied. 

Please check your inbox for their latest message and don't hesitate to get back to them with any relevant info or questions you may have that will help the investigation. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?