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Payment from account €119.88 10.12.20

Payment from account €119.88 10.12.20

lara171
Explorer | Level 3

Hello a payment from our business account was taken but we no longer have a subscription

can you help?

 

Thanks Lara

12 Replies 12

Re: Payment from account €119.88 10.12.20

Jay
Dropboxer

Hi @lara171, thanks for joining the Community!

 

The amount you're stating is for an annual Dropbox Plus plan, and not for a Dropbox Business team, so it's only for a personal account.

 

Could you confirm what plan you see on this page, and the total amount of quota you see there?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Payment from account €119.88 10.12.20

lara171
Explorer | Level 3

Hi Jay - thanks for getting back to me - this is what I see when I click your link

 

 

Screen Shot 2021-01-15 at 16.13.29.png

Re: Payment from account €119.88 10.12.20

Jay
Dropboxer

Thanks, it looks like you were on a Dropbox Business team that has been downgraded. It's also in locked state, since the total quota is 1 KB. 

 

In order regain access to the full team features and quota, the team admin would need to upgrade the team using these steps.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Payment from account €119.88 10.12.20

lara171
Explorer | Level 3

Hi Jay,

 

Thanks - the problem is - we no longer use dropbox - so we don't want to resubscribe - i'm trying to figure out what the payment is for - does that make sense?  

 

Thanks a mill

 

Lara

Re: Payment from account €119.88 10.12.20

Jay
Dropboxer

Thanks for the info, the payment is for a personal Dropbox account. The option to disband the locked state team is in the previous link, if you or any other member wants to leave the team completely.

 

This will revert that account to a personal plan, so it can continue to be used normally.

 

Regarding the payment, if you don't see a recent payment under this page, then try locating it using the card lookup tool to see if it's under another Dropbox account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Payment from account €119.88 10.12.20

lara171
Explorer | Level 3

Hi Jay - thanks I can't see under the look up tool, could you send a link, thanks Lara

Re: Payment from account €119.88 10.12.20

Jay
Dropboxer
Sorry about that, the card lookup tool can be found on this page.

If you still can't locate the account, then I’d recommend getting in contact with our support team directly by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Payment from account €119.88 10.12.20

lara171
Explorer | Level 3

Hi Jay sorry to say there is no alphanumerical code on the bank statement

Re: Payment from account €119.88 10.12.20

Jay
Dropboxer
In that case, submit a ticket to the support team, and they should be able to look into it further.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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