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Payment taken twice

New member | Level 2

I’m worried as it looks like a Dropbox payment is being taken out twice.
I have just checked and it looks as though you are charging me for 2 accounts but I haven’t used one of them for 6 months - I didn’t even realise I had it.
Would you be able to refund this amount?

1 Reply 1

Re: Payment taken twice


Hi @Maria28100; welcome to our Community!


As we won't be able to discuss account specifics publicly, I'd suggest contacting our Support team through an incognito window (to ensure you're not logged into any account). 


When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 


I hope this helps, Maria!

Community Moderator @ Dropbox

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