Paypal charge of 11.99 each month - neither account I have is a paid account.

Marguerite

I'm charged 11.99 each month for dropbox, the transaction number in receipt is not recognized when entered into the dropbox look up. How do you gt to speak to an actual DB human?

Walter

Hi @Marguerite; welcome to our Community and happy Friday!

I'm sorry to hear you're having issues with our self-served look up tool.

If this persists on other browsers as well, may I reach out via email (the one that's associated with your profile here), so that we can have a further look into this?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Marguerite

Yes, that would be great. Thank you.

Walter

No biggie @Marguerite; you've got

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Trello
Gmail
Zoom
Slack
I’m not using any integrations

Paypal charge of 11.99 each month - neither account I have is a paid account.

Paypal charge of 11.99 each month - neither account I have is a paid account.

Re: Paypal charge of 11.99 each month - neither account I have is a paid account.

Re: Paypal charge of 11.99 each month - neither account I have is a paid account.

Re: Paypal charge of 11.99 each month - neither account I have is a paid account.

Work Smarter with Dropbox

Top contributors to this post