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Paypal charge of 11.99 each month - neither account I have is a paid account.

Paypal charge of 11.99 each month - neither account I have is a paid account.

Marguerite
Explorer | Level 3

I'm charged 11.99 each month for dropbox, the transaction number in receipt is not recognized when entered into the dropbox look up. How do you gt to speak to an actual DB human?

3 Replies 3

Re: Paypal charge of 11.99 each month - neither account I have is a paid account.

Walter
Dropboxer
Hi @Marguerite; welcome to our Community and happy Friday!

I'm sorry to hear you're having issues with our self-served look up tool.

If this persists on other browsers as well, may I reach out via email (the one that's associated with your profile here), so that we can have a further look into this?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Paypal charge of 11.99 each month - neither account I have is a paid account.

Marguerite
Explorer | Level 3
Yes, that would be great. Thank you.

Re: Paypal charge of 11.99 each month - neither account I have is a paid account.

Walter
Dropboxer
No biggie @Marguerite; you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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