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Personal Dropbox somehow linked to work dropbox - despite different login emails

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Personal Dropbox somehow linked to work dropbox - despite different login emails

New member | Level 2

I am getting emails telling me that my personal dropbox is almost out of room, and that I should upgrade for more storage space.

I rarely use my personal dropbox, and only have a folder of some shared pictures.


I am part of a team with dropbox at work.  Different login/email.

 

When I log in to my personal dropbox, I see my work files, which I have never shared to my personal dropbox. 

I am NOT running out of storage - it looks like it's using the files the team has on the work dropbox to count agains my personal storage space. 

 

How do I separate these?  I am so confused!  Please help!

 

with kind regards,

Tish Rowley

3 Replies 3
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Re: Personal Dropbox somehow linked to work dropbox - despite different login emails

Dropboxer

Hi @TishRowley, thanks for reaching out to us here!

 

Could you sign into Dropbox with each of the emails and let me know what you see for the space usage for each account?

 

If you'd like to view them side by side, you can open one through an incognito browsing window. 

 

Opening both at the same time will allow you to cross check the files and the email shown in the account settings too.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Personal Dropbox somehow linked to work dropbox - despite different login emails

New member | Level 2

Thank you, Daphne, I'll try that this week and get back with you.

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Re: Personal Dropbox somehow linked to work dropbox - despite different login emails

Dropboxer

No problem at all @TishRowley, I'll be ready to continue whenever you have the time. 

 

Until then, hope you have a great week!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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