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Personal account got merged with business, personal got deleted, we tried to restore but it's gone!

Personal account got merged with business, personal got deleted, we tried to restore but it's gone!

swilsonwillis
New member | Level 2

When I took a new job the DropBox administrator accidentally used my personal email instead of work email to set up my business DropBox access. I already had a personal DropBox tied to that email. When I asked them to fix it, she deleted my personal account trying to turn on just business. I don't understand how the two could have overlapped or been linked-- I didn't link them. How can this be remedied? When she restored my personal email address--- it didn't restore my personal DropBox-- it tied right back to business!  Very important records and pictures are in my personal DropBox. I can't get Tech Support for my personal account. What do I do and how can I get help please?

1 Reply 1

Re: Personal account got merged with business, personal got deleted, we tried to restore but it's...

Walter
Dropboxer

Hi @swilsonwillis; welcome to our Community!

 

Since it sounds like you're still part of this team account, you'll need to have your admin convert your account back to an individual one using these steps

 

From there, you can have them add you to the team account using your work email as initially desired. 

 

Let me know if you have any additional questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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