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Phone number for technical support

Phone number for technical support

Angela S.
New member | Level 1

I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?

1 Accepted Solution

Accepted Solutions

Re: Phone number for technical support

Zed
Dropboxer

Hello everyone,

 

Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .

 

Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).

 

Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .

 

However, for security reasons Dropbox can only provide phone tech support to admins of these teams.

 

We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.

 

If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.

 

If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!

 

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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75 Replies 75

Re: Phone number for technical support

Tom_H
Super User alumni

Dropbox does not have phone support *, its either here or through the ticket system.

  • Phone support is available for business customers whom are paying for business rate plan. No they also do not accept onetime support payments.

You can always explain here and we can try to help you as best as possible. Many of us have gone through the exact same type of things over the years.

Re: Phone number for technical support

Angela S.
New member | Level 1

Thanks for the reply. I will submit a ticket and see what happens:)

Re: Phone number for technical support

Khalid K.6
New member | Level 1

Hi. Can anyone help me please I sent referral requests to my friends to increase my storage they accepted it opened new accounts and downloaded the app via the link yet it's still saying at my end they haven't installed the app and it has not provided me with the extra storage. 

Re: Phone number for technical support

Mark
Super User II

They MUST install Dropbox on to a unique computer. So if they installed an APP from an APP STORE to a mobile/tablet etc. that does not qualify under the terms of the promotion. 


 


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Re: Phone number for technical support

liora h.
New member | Level 1

where can i submit a ticket?

Re: Phone number for technical support

Mark
Super User II

www.dropbox.com/support to log it and http://dropbox.zendesk.com to track - note that replies will take a few working days. 


 


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Re: Phone number for technical support

Walt K.
New member | Level 1

Question about running out of space.  Owner upgrades, paying $99/yr.  File sharing member gets "Your Dropbox is Full" message at login.  Does each file sharing member have to fork out the $99 each, or does that only apply to the owner? 

Re: Phone number for technical support

Mark
Super User II

Does each file sharing member have to fork out the $99 each

 

Yes - basically. 

Every person within a share needs enough quota to access the share. 

If the share is under the amount of data in their account, however, they wont - e.g. if they've extra space via referrals / promos etc. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Re: Phone number for technical support

Richard C.81
New member | Level 1

I just discovered that a large amount of files were deleted on 8/22/2015.  I tried to open the 'trash can', but it was grayed out.  I looked for the 'and many more' option, but each file is individual - no option to select multiple or all.  I tried to submit a ticket, but was asked for 'deletion event' link, but no luck there either!  I think the issue started when I tried to move space-grubbing files from my samsung android devices to sd cards.  Please advise 

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