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Phone number for two-step verification

Phone number for two-step verification

csyp
Explorer | Level 3

When I entered my phone number for the two-step verification, I received an error message of 'Invalid Phone Number'.  This is a number that I've been using all this while. 

7 Replies 7

Re: Phone number for two-step verification

Jay
Dropboxer
Hi @csyp, thanks for posting today!

Have you entered any additional spaces or international codes when entering the phone number on the Dropbox site?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Phone number for two-step verification

csyp
Explorer | Level 3

Hi, Thanks for looking into tis.

No I didn't enter space or additional characters but only my mobile number. 

Re: Phone number for two-step verification

Jay
Dropboxer
Are you currently using this phone number for another Dropbox account using two-step verification?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Phone number for two-step verification

csyp
Explorer | Level 3
Hi, no the number that I've added is used for this account only.

Re: Phone number for two-step verification

Jay
Dropboxer
Do you have any leading 0 at the beginning of your number, and if so, are you removing it when entering your number?

Are you entering the correct country code for your phone number?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Phone number for two-step verification

csyp
Explorer | Level 3

I did not enter '0' or any other leading number.  I also didn't enter the country code.  There's a drop-down field before the phone number field and I have selected the country code in the drop-down field. 

Re: Phone number for two-step verification

Jay
Dropboxer
Thanks for the info, I've sent you an email in order to look into this matter in more detail. 

Please could you reply to it when you get a chance.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Jay Dropboxer
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    csyp Explorer | Level 3
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