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Please I need Dropbox to help disconnect my card

Please I need Dropbox to help disconnect my card

Macyherg
New member | Level 2

please Dropbox can you disconnect my account from an old email I’m not using. Dropbox still takes $12.75 from my card every moment and I have no access to this gmail anymore. Please how can Dropbox help me disconnect my card from this account.

3 Replies 3

Re: Please I need Dropbox to help disconnect my card

arlinsandbulte
New member | Level 2

I have a friend with the same issue.

They registered with dropbox using an email address that they no longer have access to.

They don't remember their dropbox password.

They are still getting a credit card charge (they stopped using dropbox long ago).

 

HOW CAN THEY CANCEL THEIR PLAN?

Re: Please I need Dropbox to help disconnect my card

Walter
Dropboxer
Hey @Macyherg & @arlinsandbulte; welcome aboard and sorry to hear you're having issues with this.

As you don't have access to the email address associated with the account in question, I'd suggest trying an incognito window to contact our support team for further assistance on the matter. 
 
When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 
 
I hope this helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Please I need Dropbox to help disconnect my card

arlinsandbulte
New member | Level 2

I managed to resolve this by contacting Dropbox chat support on behalf of my friend.

I have an active dropbox account & I know my dropbox password & I have access to the email account dropbox is registered to..

My friend had an active dropbox account.  But, they did not know their dropbox password & they did not have access to the email account dropbox was registered to.  With no way to logon to their dropbox account, they could not find a way to get in touch with dropbox support.

 

So, I contacted dropbox support on behalf of my friend.
Then, they were very helpful and we got the issue resolved.  Just needed to provide them with a transaction code from their credit card statement and dropbox support was able to cancel the paid subscription.

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Top contributors to this post

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    arlinsandbulte New member | Level 2
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    Walter Dropboxer
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