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Please can't delete my hacked account

Please can't delete my hacked account

ugl97
Explorer | Level 3

I would like to delete my old account. I can't login in it since I forgot my password or someone else HAS CHANGED IT.

Recently the email associated with the dropbox account has been hacked, so I closed it, therefore I CAN'T RESET nor login into my dropbox account.

I can provide personal information of the account but I can't receive any help from the bot. I really need help since I'm afraid that even the dropbox has been hacked

13 Replies 13

Re: Please can't delete my hacked account

Rich
Super User II

@ugl97 wrote:

I can't login in it since I forgot my password or someone else HAS CHANGED IT. Recently the email associated with the dropbox account has been hacked, so I closed it, therefore I CAN'T RESET nor login into my dropbox account.


Unfortunately, without access to the email address it will be impossible to receive the reset information needed to access the Dropbox account. Perhaps you can recreate the email address, just to receive the reset information for Dropbox?

 

Re: Please can't delete my hacked account

ugl97
Explorer | Level 3
Sadly I can't, it had an expired domain. (@hotmail.it)

Re: Please can't delete my hacked account

Здравко
Super Collaborator | Level 20

Hi @ugl97,

Did you examine the possibility represented here?

Hope this helps.

Re: Please can't delete my hacked account

ugl97
Explorer | Level 3
I read it, but I can't login even with my mobile phone, since i can't find any valid password

Re: Please can't delete my hacked account

Здравко
Super Collaborator | Level 20

If you have a linked application on your mobile phone you don't need any password! 😉 It's authorized already. If you don't have... 😮🙁 That's it.

Re: Please can't delete my hacked account

ugl97
Explorer | Level 3
Still requites me email and password

Re: Please can't delete my hacked account

Здравко
Super Collaborator | Level 20

@ugl97 wrote:
Still requites me email and password

What are you doing actually? 🧐 Do you have linked application to your Dropbox account on your phone or tablet or not? 🤔 That's the key point.

Re: Please can't delete my hacked account

ugl97
Explorer | Level 3
At this point i think that i don't. The only thing I know it's that I used to login with this mobile phone on app

Re: Please can't delete my hacked account

Здравко
Super Collaborator | Level 20

Usually if you haven't unlink the application in some way, it should be able access your account still (without typing of neither email nor password - since already authorized, application doesn't need them anymore). If you have unlinked the mobile application for some reason, some time ago, ... 🤷

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