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Please cancel my subscription.

Please cancel my subscription.

donewithdolphin
New member | Level 2

Please cancel my subscription immediately.

1 Accepted Solution

Accepted Solutions

Re: Please cancel my subscription.

Walter
Dropboxer

Hey there @donewithdolphin - how are you today?

As this is a public forum and account specific inquiries are best handled through our official channels, I have reached out via email to the address you use for your forum's profile (thus creating a ticket on your behalf) so we can have a further look into this and provide you all the assistance you require with all of my tools available.

In the meantime, keep in mind that if you'd like to cancel your current Dropbox subscription, you can do this in your account settings:

https://www.dropbox.com/account/plan

Note that if you downgrade your current plan or cancel your subscription, you still get to finish any remaining time on your current subscription before the account actually downgrades.

If you had purchased your subscription through the app store on your mobile, we cannot cancel your subscription on our side and will need you to cancel the recurring payment in the app platform.

Please follow the steps below to contact Google regarding the cancellation:

https://www.dropbox.com/help/billing/google-play-subscriptions

For Apple purchases, please follow the steps outlined here:

https://www.dropbox.com/help/billing/app-store-subscriptions

If you are the Admin on a Dropbox for Business Team you should be able to do it through your Admin's Console at: 

https://www.dropbox.com/team/admin/billing/manage

I hope this helps to some extent and please take a look at your email's inbox for my message so we can work on this together if needed. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: Please cancel my subscription.

Walter
Dropboxer

Hey there @donewithdolphin - how are you today?

As this is a public forum and account specific inquiries are best handled through our official channels, I have reached out via email to the address you use for your forum's profile (thus creating a ticket on your behalf) so we can have a further look into this and provide you all the assistance you require with all of my tools available.

In the meantime, keep in mind that if you'd like to cancel your current Dropbox subscription, you can do this in your account settings:

https://www.dropbox.com/account/plan

Note that if you downgrade your current plan or cancel your subscription, you still get to finish any remaining time on your current subscription before the account actually downgrades.

If you had purchased your subscription through the app store on your mobile, we cannot cancel your subscription on our side and will need you to cancel the recurring payment in the app platform.

Please follow the steps below to contact Google regarding the cancellation:

https://www.dropbox.com/help/billing/google-play-subscriptions

For Apple purchases, please follow the steps outlined here:

https://www.dropbox.com/help/billing/app-store-subscriptions

If you are the Admin on a Dropbox for Business Team you should be able to do it through your Admin's Console at: 

https://www.dropbox.com/team/admin/billing/manage

I hope this helps to some extent and please take a look at your email's inbox for my message so we can work on this together if needed. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Please cancel my subscription.

nakotasun
New member | Level 2

I'm in the same boat cannot for the life of me figure out how to cancel my subscription.

 

Re: Please cancel my subscription.

Walter
Dropboxer

Hi @nakotasun; welcome to our Community and sorry to hear you're having issues with cancelling your subscription. 

At first, could you take a look at your account's plan tab and let me know what is reported there?

If you see that you're on the Basic plan, this means you don't have a subscription to cancel as the Basic plan comes for free with 2 GB of space. 

I hope this helps -even in the slightest- and please keep me posted on your progress. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Please cancel my subscription.

lyn3
New member | Level 2

i am unsubscribed but subscriptions are being taken every month

Re: Please cancel my subscription.

Walter
Dropboxer

Hi @lyn3; I'm sorry for the late reply.

 

If you're still having issues with this, could you let me know what is your account's plan tab reporting at the moment?

 

Also, how did you upgrade in the first place? Was it through our website or the app store on a mobile device? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    lyn3 New member | Level 2
  • User avatar
    nakotasun New member | Level 2
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