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Please help i cant logging in

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Please help i cant logging in

New member | Level 2

Please I need help I use laptop hp and have a special offer for 12 months use dropbox for free, i just cant logging in cause when i try to logging is just not responding

4 Replies 4
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Re: Please help i cant logging in

Dropboxer

Hi @Khoi Thoi, thanks for messaging the Community!

 

What error are you getting when attempting to login on the Dropbox desktop application?

 

Are you using the app pre-installed on the machine in order to activate the promotional offer?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Please help i cant logging in

New member | Level 2

dropbox.png

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Re: Please help i cant logging in

New member | Level 2

It's just like that for all time i try to open

 

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Re: Please help i cant logging in

Dropboxer

I'm sorry to jump in here, but what the exact OS and build of your computer @Khoi Thoi? Is it up to date?

 

Also, have you tried clicking on either option on the prompt you get (shown in your screenshot)? If you did, what were the results?

 

If you have any antivirus, firewall or VPN/proxy setting setup on your computer, could you try disabling them temporarily and let us know if you get the same behavior?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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