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Please help - photos and videos are gone

Please help - photos and videos are gone

Sara Cleary
New member | Level 2

I used Dropbox from 2011 till what I thought was now. I didn’t realise they closed down my account. I have none of my baby photos and I need access to urgently. Devastated that I cannot see photos. Please please help. I will pay for them to be retrieved.

1 Reply 1

Re: Please help - photos and videos are gone

Rich
Super User II

@Sara Cleary wrote:
I didn’t realise they closed down my account.

Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered. How long has it been since you last signed in to the account? If it's been more than a year, it would have been deleted due to inactivity.

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    Rich Super User II
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