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Previous Dropbox E-MAIL account deleted. How to restore files?

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Previous Dropbox E-MAIL account deleted. How to restore files?

Explorer | Level 4

Hello
My old dropbox e-mail account is deleted. How do I recover my old dropbox files with my new email? please help
Thank you
Best regards,
Emanuel

1 Accepted Solution

Accepted Solutions
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Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Dropboxer
It does sound like the password has to be reset via email. 
 
The only way to reset your password is to have access to that email. Unfortunately, for security reasons, it is not possible for us to manually transfer files from one account to another account.
 
Sorry to be the bearer of bad news.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

6 Replies 6
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Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Dropboxer
Hi Emanuel, is your email completely deleted? Is there no way to have it reinstated by the provider?
 
Are you still able to login to the Dropbox site with that email regardless? If not, what error do you get when signing into the site?
 
Keep me posted!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Explorer | Level 4
Hello
Thank you for your reply, yes my e-mail is terminated for a couple of years now. Switched from yahoo to @gmail domain .
I am not able to login at all so I tried creating new dropbox account with new e-mail domain but except asking at Yahoo to reactivate my last e-mail address (if possible) I have no clue what course of action to choose.
Best regards,

Emanuel
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Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Dropboxer
Thanks for the info. It wouldn’t be possible to directly transfer data from one account to another, if you don’t have access to the original account.
 
If you attempt to sign into that Dropbox account with the old email, regardless of the password, what error do you get?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Explorer | Level 4
The error says “Wrong e-mail or password”
Highlighted

Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Dropboxer
It does sound like the password has to be reset via email. 
 
The only way to reset your password is to have access to that email. Unfortunately, for security reasons, it is not possible for us to manually transfer files from one account to another account.
 
Sorry to be the bearer of bad news.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Previous Dropbox E-MAIL account deleted. How to restore files?

Explorer | Level 4
That’s not an absolute tragedy, but still, thank you for your time and kindness
All the best,

Emanuel

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