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Problem accessing my space on my PC (ok on my MAC)

Problem accessing my space on my PC (ok on my MAC)

Pascal H.1
New member | Level 2

Hi all !!!

When i'm on my PC, i can do nothing because they are telling me i have no more space. In fact, i am paying something like 150$cnd/year for 2 terabytes.   When i'm on my mac, everything is fine. i can see under preference that i have used 7% of my 2 teras.

It is extremely frustrating 😡😡😡

I can't find a way to contact the support to complain about that. 

I'm about leave and go somewhere else.  

What can i do ?

 

Thanks for your help !

 

 

1 Accepted Solution

Accepted Solutions

Re: Problem accessing my space on my PC (ok on my MAC)

Rich
Super User II

@Pascal H.1 wrote:

When i'm on my PC, i can do nothing because they are telling me i have no more space. ... When i'm on my mac, everything is fine.


It sounds like you have two different accounts; one on the Mac that is paid, and one on the PC that isn't. Check Dropbox Preferences on each one and make sure you're signed in using the same email address on both.

View solution in original post

4 Replies 4

Re: Problem accessing my space on my PC (ok on my MAC)

Rich
Super User II

@Pascal H.1 wrote:

When i'm on my PC, i can do nothing because they are telling me i have no more space. ... When i'm on my mac, everything is fine.


It sounds like you have two different accounts; one on the Mac that is paid, and one on the PC that isn't. Check Dropbox Preferences on each one and make sure you're signed in using the same email address on both.

View solution in original post

Re: Problem accessing my space on my PC (ok on my MAC)

Pascal H.1
New member | Level 2

Your right Rich !  Now, how can i change the association with the good email address ?

 

Re: Problem accessing my space on my PC (ok on my MAC)

Rich
Super User II

@Pascal H.1 wrote:

Your right Rich !  Now, how can i change the association with the good email address ?


Sign out of wrong account. Rename the Dropbox folder to Dropbox.old or similar. Sign in with the correct account.

 

Re: Problem accessing my space on my PC (ok on my MAC)

Pascal H.1
New member | Level 2

Thank you so much Rich !   you realy make my day !

Keep safe !

Pace

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    Pascal H.1 New member | Level 2
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    Rich Super User II
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