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Problem redeeming a coupon

Problem redeeming a coupon

Luiziyo
New member | Level 2

So I got this fancy 25Gb coupon, but the company offering it redeemed my coupon in the wrong account.

This was added to my corporate email account, so the work account has 25Gb extra, but not my persona one.

Can this be changed?

1 Accepted Solution

Accepted Solutions

Re: Problem redeeming a coupon

Walter
Dropboxer

Hi there @Luiziyo; welcome to our Community and thanks for using Dropbox!

 

I'm afraid that we cannot transfer promotional storage space between accounts. Only the first user to link their eligible device or account to Dropbox may redeem the promotion.

 

Let me know if you have any more questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Re: Problem redeeming a coupon

Walter
Dropboxer

Hi there @Luiziyo; welcome to our Community and thanks for using Dropbox!

 

I'm afraid that we cannot transfer promotional storage space between accounts. Only the first user to link their eligible device or account to Dropbox may redeem the promotion.

 

Let me know if you have any more questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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