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Problem with upgrading acount

Explorer | Level 4

Hi there,
I paid through ITunes for Dropbox Plus 1-year subscription, and now it says that my storage is full and I need to pay again!!
I don’t know what the problem is, I need help ASAP.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Problem with upgrading acount

Dropboxer
Dropboxer

Hello there @Nouf883, thanks for reaching out to us. 

 

Could you try restoring your purchase from your Dropbox mobile app by following the steps below?

  • Go to your mobile app.
  • Tap Account.
  • Go to your Settings.
  • Select Restore purchases.

This should activate your last upgrade.

 

If you can't see Restore purchase, this means that your app isn't up to date and you'll need to update it from the App Store before trying again.

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Problem with upgrading acount

Dropboxer
Dropboxer

Hello there @Nouf883, thanks for reaching out to us. 

 

Could you try restoring your purchase from your Dropbox mobile app by following the steps below?

  • Go to your mobile app.
  • Tap Account.
  • Go to your Settings.
  • Select Restore purchases.

This should activate your last upgrade.

 

If you can't see Restore purchase, this means that your app isn't up to date and you'll need to update it from the App Store before trying again.

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Problem with upgrading acount

Explorer | Level 4
The solution by @Lusil worked.
Thank you 🌹
Highlighted

Re: Problem with upgrading acount

Dropboxer
Dropboxer

I'm glad to hear that, Nouf883! 

 

If anything else comes up, just give us another shout. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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