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Problems with change of payment methods

Problems with change of payment methods

Soeren Dybdahl
New member | Level 2
June

For almost 2 hrs I have tried to get into my account in order to change payment method.

 

When I follow the instructions  - as mentioned I go to SETTINGS , but  I cannot get to the next: Step 4 - BILLING", and it is not poosible to update.

 

If i do not get an answer today - the only thing to do is : "delete account" - that works (hopefully)

 

Anyboby have the same problems ????

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Re: Problems with change of payment methods

Walter
Dropboxer
June

Hi @Soeren Dybdahl; welcome to our Community!

 

Since you're not seeing the billing tab there, could it be that you're looking at an account that's on the free, Basic plan? What's the account's plan tab showing?

 

Let me know what you find! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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