Promotion offer on new Lenovo

[SKG1]

Purchased New Lenovo Laptop. Installed dropbox, but unable to get the promotional offer on new Lenovo Laptop. Need Help

[Walter]

Hello @SKG1; thanks for joining our Community and sorry to hear about this.

Can you please check the relevant Help Center article and let us know if any of the information helps? 

Thanks!

[SKG1]

Hi Walter,

Thanks for the reply

I had a Dropbox account earlier with the usual 2GB plan. I bought a Lenovo Laptop and installed dropbox and logged in with the earlier credentials. I did not create a new account

Is this the issue ?

Thanks

SKG1

[Mark]

The issue is if YOU installed Dropbox - thats not how you get space. You need to use the already installed version of Dropbox on the device. 

[SKG1]

Hi Mark,

While I was setting up the new laptop, it did prompt me to install dropbox and had a message that I was eligible for 30GB space

Will I not get that space ?

Thanks

[Mark]

Did you complete the sign up on that box? You only get it if you do it on the boxes presented and complete www.dropbox.com/gs

[SKG1]

Hi Mark,

I have all the seven with "Complete" Status

Thanks

SKG1

[Walter]

If you're not seeing the promotional space on your account's plan tab yet, may I reach out via email to have a better look into this @SKG1?

[SKG1]

Hi Walter,

Thanks for the support

Would be great if you can help me resolve the issue

Thanks

SKG1

[Walter]

No biggie @SKG1; you've got  

At your convenience, please take a look at your email's inbox and we'll take it from there.