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Promotion offer on new Lenovo

Promotion offer on new Lenovo

SKG1
Explorer | Level 3

Purchased New Lenovo Laptop. Installed dropbox, but unable to get the promotional offer on new Lenovo Laptop. Need Help

9 Replies 9

Re: Promotion offer on new Lenovo

Walter
Dropboxer
Hello @SKG1; thanks for joining our Community and sorry to hear about this.

Can you please check the relevant Help Center article and let us know if any of the information helps? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Promotion offer on new Lenovo

SKG1
Explorer | Level 3

Hi Walter,

 

Thanks for the reply

I had a Dropbox account earlier with the usual 2GB plan. I bought a Lenovo Laptop and installed dropbox and logged in with the earlier credentials. I did not create a new account

Is this the issue ?

 

Thanks

SKG1

Re: Promotion offer on new Lenovo

Mark
Super User II

The issue is if YOU installed Dropbox - thats not how you get space. You need to use the already installed version of Dropbox on the device. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Promotion offer on new Lenovo

SKG1
Explorer | Level 3

Hi Mark,

 

While I was setting up the new laptop, it did prompt me to install dropbox and had a message that I was eligible for 30GB space

Will I not get that space ?

 

Thanks

Re: Promotion offer on new Lenovo

Mark
Super User II

Did you complete the sign up on that box? You only get it if you do it on the boxes presented and complete www.dropbox.com/gs


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Promotion offer on new Lenovo

SKG1
Explorer | Level 3

Hi Mark,

 

I have all the seven with "Complete" Status

 

Thanks

SKG1

Re: Promotion offer on new Lenovo

Walter
Dropboxer
If you're not seeing the promotional space on your account's plan tab yet, may I reach out via email to have a better look into this @SKG1?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Promotion offer on new Lenovo

SKG1
Explorer | Level 3

Hi Walter,

 

Thanks for the support

Would be great if you can help me resolve the issue

 

Thanks

SKG1

Re: Promotion offer on new Lenovo

Walter
Dropboxer
No biggie @SKG1; you've got :envelope: 

At your convenience, please take a look at your email's inbox and we'll take it from there. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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