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Prompting me to upgrade to Plus even though I already have it?

Explorer | Level 3

I have a Dropbox Plus account containing 2440 folders, 38,004 files and 110 GB of total file size. I am getting Dropbox Full messages and, of course, that syncing isn't taking place. I have read that this has happened when Dropbox Pro was renamed to Dropbox Plus. 

 

Someone please help me! This is totally unsatisfactory! I'm being promoted to upgrade to Dropbox Business to solve the problem. No way!

 

Can someone please help me pronto?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox Plus

Super User II
Super User II
Are you certain that it's saying your Dropbox is full, and not actually your local drive?

View solution in original post

4 Replies 4
Highlighted

Re: Dropbox Plus

Super User II
Super User II
Are you certain that it's saying your Dropbox is full, and not actually your local drive?

View solution in original post

Highlighted

Re: Dropbox Plus

Dropboxer
Dropboxer
Hey fulmodad, 
 
As Rich mentioned, please check to make sure where the message is coming from, and what it is referring to. If it is in fact a Dropbox message that you believe is in error, I suggest you write in to our support team here https://t.co/JzCu5Ol0GV so that an agent can investigate and assist. 
 
Thanks

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Plus

New member | Level 2
New member | Level 2

The message is prompting me to upgrade to drop box plus and that I have reached my storage limit of 2 GB.

I already have Drop Box Plus, with 1 T of storage and have had it for several years.

[I have removed this part of your post for privacy and security reasons - Sanchez]
Date paid ...... 9/22/2017
Amount paid ....... $99.00

Please correct immediately as this error is impeding my work.

Thank You,

Barry Stokes
tbam69a

Highlighted

Re: Dropbox Plus

Dropboxer
Dropboxer
Hey Barry (@tbam69a), welcome to our community! 

I’ll be happy to take a look at this for you. However, as this is a very account-specific issue, and involves sensitive information, we ask that you submit a support ticket here http://bit.ly/1smGcmZ so we can access your account’s details.  

Once you submit your ticket, you’ll receive a confirmation email with a ticket number. You can let me know that number here, and I’ll make sure it gets looked at right away! 

Thanks 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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