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Quicken User free 5 gb space is not available

Quicken User free 5 gb space is not available

lach75
Explorer | Level 3

I activated a coupon for 5gb free space today that is offered to all Quicken users for file backup.  When I wanted to use this coupon, I received a note from Dropbox that my code had already been used. I have never used this code  before. I paid my new subscription for Quicken December 26 th 2020.    Anyone else experienced this or have any idea what's up?

5 Replies 5

Re: Quicken User free 5 gb space is not available

Jay
Dropboxer

Hi @lach75, thanks for contacting us!

 

Are you adding the coupon on this page on your account, and then you're getting the error message?

 

Could you try contacting Quicken directly to let them know that you received this error message regarding the coupon ID?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Quicken User free 5 gb space is not available

lach75
Explorer | Level 3

I contacted Quicken support by chatting with two agents today december 28th. . They have tried many things to fix the error. They did not succeed. They gave me another coupon, but I had the same error. The entered code has already been used. The problem is unsolved. I think that they have difficulties with canadian customers.

Re: Quicken User free 5 gb space is not available

Jay
Dropboxer

In order to look into this matter in more detail, would it be possible to contact you at the email associated with your forum profile? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Quicken User free 5 gb space is not available

lach75
Explorer | Level 3

Thank you Jay for your help. I contacted another time a Quicken agent. He succeeded to have a new code directly from Dropbox that was accepted fot the 5GB  increase. I am happy.

 

Re: Quicken User free 5 gb space is not available

Jay
Dropboxer

Thanks for letting me know that the new code worked for you, @lach75. Let me know if you need any further assistance in future!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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