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Random Dropbox charge on my card

Explorer | Level 4

Hello there, so I am not really checking out my debit card transactions everyday, so when I checked my card today I am shocked that DROPBOX deducted:

PHP 6,248.39 = USD 122.83

Charged last 1/28/20

Well here's my account's background story,

Last September 2019, I tried using dropbox 15 days trial. 

Dropbox Professional Trial (1/9/2019 to 15/9/2019)

So what happened now, the trial ended and everything is file until dropbox deducted $19.99 again on my account which is i am not really sure why it deducted because I already cancelled my account.

Dropbox Professional (15/9/2019 to 15/10/2019)

After that, i am receiving emails :

Your free trial of Dropbox Professional has ended. Sadly, we weren’t able to charge you for your subscription, so your account was downgraded to Dropbox Basic.

So I think that's it I am a dropbox basic user again. NOW, I am wondering why I am being deducted with such large amount. By the way, I also put a lot of time searching before posting, I added the details i got from my bank here

https://www.dropbox.com/payments/find_receipt 

but It can't find any transactions... can someone please help me. this debit card is connected on my main bank account. Thank you so much. 

2 Replies 2
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Re: Random Dropbox charge on my card

Dropboxer
Dropboxer

Hey @Lorence!

Thanks for joining the Community. 

I located a chat you had with us. I am taking over the follow up of this chat to help you with this billing request. 

We are unable to see account related details or assist with billing requests via the Community.  

Talk to you soon via email. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Random Dropbox charge on my card

Explorer | Level 4

Thank you fiona,

I am really looking forward to solving and refunding back my money. 

Thank you again.

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