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Re: Reactivate Deactivated Account

P P.1
New member | Level 1

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?

1 Accepted Solution

Accepted Solutions

Re: Reactivate Deactivated Account

Rich
Super User II

There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

30 Replies 30

Re: Reactivate Deactivated Account

Rich
Super User II

There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

Re: Reactivate Deactivated Account

Mark
Super User II

Dropbox have previously said that once an account is deleted the data is removed so as Rich said that is now unrecoverable.


 


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Re: Reactivate Deactivated Account

JENITA D.
New member | Level 1

I would like to recover the content of my dropbox account as I do not check my email regularly and did not see the emails that it was about to close. How do I do this?

Re: Reactivate Deactivated Account

Mark
Super User II

You cant. 

As has been said - the account is closed. Therefore its closed and deleted. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Reactivate Deactivated Account

Humberto L.1
New member | Level 1

Account [email removed by moderator] I tried access this account before be closed and I was unable. 

I should liked recover it or at least open a new account for this email (professional). 

I have another private account for [email removed by moderator] and to that one I have acess.

Regards,

Humberto Leal

Re: Reactivate Deactivated Account

Rich
Super User II

I should liked recover it or at least open a new account for this email (professional). 

You cannot recover an account that has been deleted. Nor can you recover files from a deleted account. Both are gone. You can probably create a new account using the email address of the deleted account as it's no longer active in the system. If not, contact Support.

Re: Reactivate Deactivated Account

rexy
New member | Level 1

my account as been closed due to inactivity

how do i recover the content ?

Re: Reactivate Deactivated Account

Mark
Super User II

You cant I'm afraid. 

The account has been removed and so has the data - as the emails warned. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Reactivate Deactivated Account

william w.35
New member | Level 1

I would like to reactivate my account

 
[This thread is now closed by moderators due to inactivity. If you have a similar or new question, you could post it in the Find Answers section here. ]
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