Reactivate Deactivated Account

[P P.1]

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?

[Jane]

Hey emilynielsen, 

Thanks for getting in touch with us on Community!

Please note that if your password has expired, we can help you with that through our Support channel. Would you mind writing in to us, briefly describing the case and letting me know a ticket ID in your reply, so that I look into it? 

Thank you in advance, looking forward to your reply!

Kind regards, 

JaneA

[yadigar0412]

İ am trying to reaktivate my clozed account due inactivity

[Rich]

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yadigar0412 wrote:
İ am trying to reaktivate my clozed account due inactivity

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As has been stated numerous times in this thread, you cannot reactivate an account that has been deleted. If it was recently deleted then Dropbox Support may be able to help you recover the content, but the account is likely gone. The only way to know what can be done is to contact Support.

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

[Jane]

Hey yadigar0412, 

Thanks for getting in touch on the Dropbox Community! 

As @Rich mentioned, because your password has expired, you'll need to open a ticket, so that our colleagues have a look at your account and help you with the reactivation. 

Once you do, please let me know a ticket ID in your reply, so that I follow-up on the case. 

Thanks in advance for the time you devote in having this resolved. 

Warm regards, 

Jane

[Mark]

@Jane - it doesnt mention expired password, it says inactive account (i.e. its been removed as not used for over a year).

[TeresaK]

@JaneA- my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

[Rich]

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TeresaK wrote:

my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

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The only thing you can do is contact Support for assistance.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

[Teri331]

Then why would they send you an email that says your account has been deactivated. To reactivate and try to recover your files please contact us at? reactivating-help@dropbox.co

[Einaphets]

No need to respond to this post. It is over 2 years old and was resolved years ago.

[Heemakoojy]

[ Email address removed by Jane for Security reasons. Please try to avoid sharing personal information on public Forums in the future. ]