cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reactivate Deleted Account

Reactivate Deleted Account

Suraya Ika Tamrin
Explorer | Level 3

Hi Dropbox team,

 

I have previous account registered under email: [Removed as per Community Guidelines], with some files on it. The files are very important for me (containing my thesis and wedding pictures). However, it has been automatically deleted because I haven't sign in yet. Is it possible to reactivate the account? Please, I really need to access that account.

4 Replies 4

Re: Reactivate Deleted Account

Jay
Dropboxer

Hi @Suraya Ika Tamrin, thanks for joining the Community.

 

When did you receive this email that the account would be deactivated? In general this would happen if an account hasn't been accessed for over 12 months.

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Reactivate Deleted Account

Suraya Ika Tamrin
Explorer | Level 3

Hi Jay,

 

Thank you for your reply. Around 2019. Yes, my account hasn't been accessed for over 12 months as I was struggling with my health and I didn't check any email regarding the deactivation of the account. Is there any possibilty to get my account reactivated? Please.

Re: Reactivate Deleted Account

Suraya Ika Tamrin
Explorer | Level 3

Hi Jay,

 

Any updates on this? Appreciate your assistance and feedback.

Re: Reactivate Deleted Account

Rich
Super User II

@Suraya Ika Tamrin wrote:

Yes, my account hasn't been accessed for over 12 months ... Is there any possibilty to get my account reactivated?


Typically, once an account has been deleted, neither the account nor the files within it can be recovered.

 

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?