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Reactivate my account with proper amount of users

Reactivate my account with proper amount of users

shumbert
New member | Level 2

Hello,

 

I am trying to reactive my dropbox account.  I have deleted members and I am down to 7 users.  When I attempt to recative my account, my plan says 7 users but I am going to be unlimately charged for 21 users according to my order summary.  What is wrong, how do I fix?  Thanks.  

1 Reply 1

Re: Reactivate my account with proper amount of users

Jay
Dropboxer

Hi @shumbert, thanks for providing these details!

 

It sounds like you're a team admin for a Dropbox Business team.

 

Have you removed any unused licenses on your account in order to be able to upgrade only the 7 licenses you require?

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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