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Reactivating an old account

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Reactivating an old account

New member | Level 2
New member | Level 2

Hi,

 

If I activate an account that was canceled because a payment did not go though, will I still have access to all my files when I make the payment and re-activate the account?

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Re: Account Activation

Dropboxer
Dropboxer

Hi @OldAccountActivation, thanks for posting on the Community!

 

Could you clarify what you mean by cancelled? If you mean a cancelled payment, then the files would still be on the account.

 

If you mean you deleted the account entirely, then it wouldn't be possible to reactivate the account to regain access to the files within.

 

I hope this helps to clarify matters.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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