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So Frustrated with Drop Box

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Ready to Quit Trying with Dropbox

New member | Level 2
New member | Level 2

I have been told my Drop Box is full and DB wants me to buy $ an upgrade. I deleted most of what I had in there to free up space but it still says it’s full and to upgrade! It doesn’t recognize my deletions. I also hate companies that leave no way to connect with an employee via email or phone when your problem is unique and not in answer library. Really ready to give up on this company. Just not available to help you directly. There is no good group to choose for my problem even so just picked Team admin. Not a good feeling about this operation.

4 Replies 4
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Re: Ready to Quit Trying with Dropbox

Dropboxer
Dropboxer

Hello @Oakbuck1, thanks for checking in with us and sorry to hear about your frustration. 

 

In general, your support options depend on the account that you have, and you find yours by going to this link

 

I'd be more than happy to help out though, I'll just need a bit more info to make sure that we're on the same page. For example:

  • Where are you deleting files from? Is it the desktop app, the mobile app, or the website? 
  • What does your Plan tab show? Could you send me a screenshot (without any personal details) of it?

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Ready to Quit Trying with Dropbox

New member | Level 2
New member | Level 2

I too am having the same frustration with Dropbox and horrible customer service. 

I have been told my Drop Box is almost full and DB wants me to buy $ an upgrade. I deleted most of what I had in there to free up space but it still says it’s almost full and to upgrade! It doesn’t recognize my deletions.

When I started using Dropbox, I was not aware that you couldnt delete file to "free up space".  I only use Dropbox to transfer files from Laptop to Ipad and then I export to Key notes.  I'm now looking for a better way rather than pay 

 

Its horrible for companies that leave no way to connect with an employee via email or phone.  Especially when they are asking for money!  Dropbot chat was horrible.  

 

Also was horrible to be able to post a new discussion...   

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So Frustrated with Drop Box

New member | Level 2
New member | Level 2
I have dug through all of the screens and can’t find a way to email support or call. Caught in the loop that always goes back to the Community help area, that won’t work for my issue. Drop Box keeps telling me that my account is full and I need to upgrade. This is a scam. When I go in and delete 95% of what’s in my box to make room, it keeps warning me that it is full and I need to upgrade. I try and reach out and get nothing back. I am so close to deleting Drop Box all together. Provide actual help DB, at least an email address for support desk! So frustrating. Not useable, plenty of room.
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Re: Ready to Quit Trying with Dropbox

Dropboxer
Dropboxer

Hey there peeps, thanks for your updates here!

 

@Oakbuck1, I moved your post here as it seems you posted another new thread. Did you have the chance to check out the questions by Lusil asked you from your first post here?

 

Can you also check out Lusil's post @terrie1, and let me know what you find regarding those?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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