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Received a "Complete your DropBox setup" e-mail

New member | Level 2
New member | Level 2

Have had account for some time. Rec'd "Complete your Dropbox setup" email on 10/26/18 even though it has been setup for years on tablets/PC's.

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Re: Received a "Complete your DropBox setup" e-mail

Super User
Super User

Here's another thread where users were reporting the same issue.

@Walter - Did you ever discover whether these emails are legitimate and what the cause is?

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Re: Received a "Complete your DropBox setup" e-mail

Dropboxer
Dropboxer

Let me get back to you on that as soon as I have an update @Pikamander2.

For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available.

Thanks for your understanding and cooperation on this one.

Happy Halloween! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Received a "Complete your DropBox setup" e-mail

New member | Level 2
New member | Level 2

I received one of these email messages a few hours ago. What's happening ever there at Dropbox to trigger this?

I will go  ahead and log a ticket as suggested above.

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Re: Received a "Complete your DropBox setup" e-mail

New member | Level 2
New member | Level 2
same happened to me now, 2019
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Re: Received a "Complete your DropBox setup" e-mail out of nowhere

New member | Level 2
New member | Level 2

Has this been resolved? I received the same email on November 12, and like the person who gave the detail, I've been a user for years with all of those steps completed.

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Re: Received a "Complete your DropBox setup" e-mail out of nowhere

New member | Level 2
New member | Level 2

Same here received out of the blue Dec 13th, 2019

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Re: Received a "Complete your DropBox setup" e-mail out of nowhere

New member | Level 2
New member | Level 2

Hi there. It's now 2 years since this thread started but I have just received the exact same e-mail as stated above. 

The subject line is "complete your dropbox setup". I have been using this for a while now so this raises a couple of flags for me. 

 

Would appreciate some guidance on what to do (other than ignore e-mail). 

- change password?

- anything else?

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Re: Received a "Complete your DropBox setup" e-mail out of nowhere

New member | Level 2
New member | Level 2

JacksonBison, did you ever get a response from anybody?

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