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Receiving Verification the same code since Friday

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Receiving Verification the same code since Friday

Explorer | Level 3

Hello, Last Friday i accessed my dropbox account via web using two-step verification. Since then, i have received the same verification code multiple times to my phone. What is going on?

Note: It is the same code, it doesn;t change in case somebody was trying to get it. 

5 Replies 5
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Re: Receiving Verification the same code since Friday

Dropboxer

Hi @Socrates1, thanks for messaging the Community!

 

Just to clarify, are you logging in on the site on those occasions, with which the code allows you to login, or is this simply the original text message getting resent to you repeatedly when you're not trying to login?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Receiving Verification the same code since Friday

Explorer | Level 3
Hello @jay

It's The original text and is being sent multiple times per day, every day since Friday.. And I am not trying to login
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Re: Receiving Verification the same code since Friday

Dropboxer

Thanks for the info. It's possible it's being bounced around by the phone provider. Have you checked with them if these are new messages being sent, or the same message appearing in your inbox each time?

 

Could you try logging into your account, disabling two-step verification, and then re-enabling again to see if the issue persists?

 

Also, when re-enabling, make sure to write down the new set of emergency backup codes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Receiving Verification the same code since Friday

Explorer | Level 3

I already have done that. I reset the 2factor authentication yesterday. I receveived a text message again today at 4 a.m. How can it be stopped ?

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Re: Receiving Verification the same code since Friday

Dropboxer

If you have confirmation from the phone provider that the messages are being resent by Dropbox, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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