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Recover files from an account that I do not have access as it is under an old work email id

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Recover files from an account that I do not have access as it is under an old work email id

New member | Level 2

I used to have an email id and I had signed up for Dropbox with that email id. How can I access my files/folders sitting in that account. I think I might have forgotten my password

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Re: Recover files from an account that I do not have access as it is under an old work email id

Dropboxer

Hi @Shankar5, thanks for posting on the Community!

 

Generally, if you don’t have access to the email address associated to your account, it won’t be possible get your password reset to another email.

 

You can check your devices to see if your work account is somehow still logged in there to see if you can access your files.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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