Recover files from company email account

[gamitobruno]

Hi there,

after clear all the cache and data from the browser, now dropbox sent me a code verification to an account that i have no longer acess to sign in. 

i thought i was using my personal account but aparently not , how can i recover the files?

thanks in advance

[Daphne]

Hello @gamitobruno, I hope you're well today!

It sounds like you're receiving a one time code to the email account.

In this case, I'm afraid there isn't much I can suggest other than to try and regain access to the email address so that you can regain access to the Dropbox account.

Since you mentioned that this is a company email, would you be able to reach out to them for assistance with this?

Let me know - thanks!

[gamitobruno]

Hi @Daphne,

Thanks for your reply.

In fact i left the company in 2015 but i kept using that account once there was no one time code to double check the account. when i left i actually create a account with my personal email but using the company email without any problem.

i have no way to get that one time code now.

when this one time code started ?

i believe this happen because i cleaned my brower cache.

Thanks