Recover inactive account

[antons]

Hello,

I had issues accessing my email (and contacted DropBox support multiple times for the matter - they did not help me - everything is in my Ticket history). Now I have access to email but seems dropbox has disabled my account since I cannot neither log in nor recocer password by email.

How can I get my data back?

[Lusil]

Hi there @antons, thanks for reaching out and sorry to hear about your frustration. 

Out of curiosity, do you remember the last time you logged in or used your account? 

Was it more than a year ago by any chance?

Also, you mention that you've been in touch with our team. 

If you could give me the ticket IDs (eg. #1234567) associated with these interactions, that would be super helpful.

Looking forward to hearing back from you!

[antons]

Hello Lusil,

Thank you for the reply.

I had several tickets for the issue - 8547884, 8283596, 6682586 - trying to access my account while it was yet accessible by my old password, but system did say I need to update the password due to security policy, so it was not "full login" as I undestand it. I had no access to my email that time and could not update my password. It is only now that I have access to my email account again. But the system does not let me in, thus I assume account was disabled. 

[Lusil]

If you haven't accessed or used your account for over 12 months, then that account is very likely to have been marked as inactive. 

In these cases, there's not much our team can do, but you could reach out to them since they can further investigate. 

You can send a ticket from this link, using an incognito window, without being signed in. 

Remember to enter the email address that the account in question was associated with.

Once you do that, let me know the ticket ID (eg. #1234567) so that I can pass your comments along.

[antons]

Lusil,

I did submit the ticket as you suggested but have no ticket ID - system did not provide it. 

My frustration is I contacted support throughout 2 years when I had email issues, I even was ready to provide my IDs - passport, driver license etc to confirm my identity, and name files that are inside  - but no help. I even had the correct password for the account, but due to security policy system required me to update the password though email. 

And now after all that effort, when I finally got my email back my account seems to be disabled. I hope to have my data back. 

[antons]

Lusil -

I got the ticket ID by email - 11856805

[Lusil]

I was able to find it and have made sure to reply to you. 

Whenever you get the chance, just check your inbox and we'll go from there. 

[antons]

Lusil,

I did check my email and proceed as you requested.