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Re: Recover password

Recover password

Ramonfg
Explorer | Level 3
Hello, good evening, the email with which I registered no longer exists, it was unsubscribed, how do I recover the password?
7 Replies 7

Re: Recover password

Mark
Super User II

Without access to the email account I'm afraid there isnt a way of doing so.


 


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Re: Recover password

Ramonfg
Explorer | Level 3
Thanks, I have dropbox open in the mobile application, is there a way from the application to be able to change the password, because I cannot access the web

Re: Recover password

Здравко
Super Collaborator | Level 20

Hi @Ramonfg ,

Using "Connect a computer" feature of your connected application, you can gain access in your web browser too. 😉

At that moment, if you have confirmed your old email (the one not accessible already), you can update it to a new email and after that reset your password. 🙂 If your old email hasn't been confirmed when was still valid, there isn't a way, I'm afraid.

Hope this helps.

Re: Recover password

Ramonfg
Explorer | Level 3
Thank you so much

Re: Recover password

Mark
Super User II

If you are logged in on a mobile I'd say make a link URGENTLY to your files so you have a copy of them because if anything happens to the mobile/it logs you out your account is permanently lost. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Recover password

Ramonfg
Explorer | Level 3
Thanks

Re: Recover password

Ramonfg
Explorer | Level 3
Solved, after your help and fiddling a bit I was able to change the password and change the email, thanks to all
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