I have a trouble getting into endless loop with Dropbox bot, suport links etc.
Our company's bank account has every month a charge from ADYEN, by Direct Debit, of EUR11,99.
We've reached ADYEN and they informed us that a charge is made by Dropbox with "Shopper reference: User 546336156".
As per our knowledge, no user at our organization use Dropbox. However we didn't proceed with Direct Debit claim directly to the bank, as we would like to make sure there is no services we may be actually using for backups etc.
So the question is HOW TO IDENTIFY USER ID(email) linked to mentioned charge/shopper reference?
Sorry, but he first link you mentioned gives error.
The Dropbox bank charge was made directly in my company bank account (not my personal account from which I am writing you up), which is not even foreseen at the FAQ billing section of Dropbox, which only mentions credit card or paypal payments...
Besides that we don't know any official account of Dropbox in our company to whom we can associate this bank charge, that is why it seems an abusive situation. Basically we got a bank charge and we can't enter in any Dropbox account to confirm or validate this expense. How should we proceed? I have a transaction ID number (12 character alphanumeric): 9LNBNK1JMG9F , which sohws up as invalid, when I enter it and it tell us to contact billing Help, which is quite difficult in Dropbox, since chat is only available with a bot....