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Redeem Quicken 5GB coupon

Redeem Quicken 5GB coupon

acadinc
Explorer | Level 4

I tried to redeem the Quicken 5GB coupon, and dropbox said it was used, but my quota is still at 2.5GB ?

31 Replies 31

Re: Redeem Quicken 5GB coupon

Lusil
Dropboxer

Hey @acadinc, thanks for reaching out to us. 

 

Could it be that you've already used this coupon before?

 

Could you have a look at your Plan tab's Earn more space and let me know if you find any additional information there? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Redeem Quicken 5GB coupon

acadinc
Explorer | Level 4

Lusil:

 

 I checked the past credits, and it did not show any there ?

 

Best,

 

Andy

Re: Redeem Quicken 5GB coupon

Lusil
Dropboxer

Thanks for letting me know, @acadinc

 

How did you receive the promotional code? 

 

Could you also send me a screenshot of the message? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Redeem Quicken 5GB coupon

acadinc
Explorer | Level 4

Lucil:

 

 I received the 3 code from login to Quicken.com account, and the error message is "you have lready claimed a code of this type", but when I check my dropbox account, under plan where you have earn more space, since 2014, I have never received the 5GB space.

 

here are the photo of the error message.

 

Best,dropbox error (1).jpg

 

Andy

Re: Redeem Quicken 5GB coupon

acadinc
Explorer | Level 4

Lusil:

 

 Do you need any additional screenshot ?

 

Best,

 

Andy

Re: Redeem Quicken 5GB coupon

Lusil
Dropboxer

Thanks for the additional information, @acadinc

 

I've sent you a ticket so that we can have a better look into this, so when you get the chance, have a look at your inbox and we'll go from there. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Redeem Quicken 5GB coupon

acadinc
Explorer | Level 4

Lusil:

 

 Many thanks for the update and I have replied from my email inbox.

 

Best,

 

Andy

Re: Redeem Quicken 5GB coupon

Al B
Explorer | Level 3

I deleted the dropbox program from my PC. I then tried to install by redeeming the program with my code. it refused  because the code had already been used. Is there a solution?

Re: Redeem Quicken 5GB coupon

Al B
Explorer | Level 3

Yes I used it with my initial installation, but it could not be synced so I tried to reinstall. No success and therefore uninstalled . I then tried too install again.

 

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