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Reducing stored files

Reducing stored files

rlkfromida
New member | Level 2

I have 9.5GB of storage on my free Dropbox account. Last week I  approached that limit (over 8.7 GB) so I moved a large number of files I wasn't actively using to different storage. My computer shows that my Dropbox folder has 5.75 GB in it, but Dropbox shows 9.65 GB (over my limit). Why the discrepancy? Why didn't moving files reduce the storage used?

1 Accepted Solution

Accepted Solutions

Re: Reducing stored files

rlkfromida
New member | Level 2

I found the issue. I have some shared folders that the other users have added to, but the full files have not been fully synced to my computer. So, the files online are actually larger than the files on my computer.

View solution in original post

6 Replies 6

Re: Reducing stored files

Lusil
Dropboxer
Sorry to hear that, @rlkfromida
 
Initially, could you please check that the desktop app is running and up to date by locating the Dropbox icon that should be next to your computer’s clock? 
 
If you don’t see it, then it means that the desktop app isn’t running. In this case, please try manually relaunching it from your applications menu?
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Reducing stored files

rlkfromida
New member | Level 2

Yes the App is up and running (although it now has a red X on it since syncing is suspended as I am over my storage limit). I also compared the files on my computer with those online and they are exactly the same. All of the files that I removed are no longer showing up in my online account, but the amount of storage used went up, not down.

Re: Reducing stored files

rlkfromida
New member | Level 2

I found the issue. I have some shared folders that the other users have added to, but the full files have not been fully synced to my computer. So, the files online are actually larger than the files on my computer.

View solution in original post

Re: Reducing stored files

Lusil
Dropboxer
Thanks for keeping me in the loop, @rlkfromida:slight_smile: 
 
Don’t hesitate to get back to us if you have any further questions in the future. In the meantime, have a great day ahead.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Reducing stored files

Babsygal
New member | Level 2
I have the same issue. I have deleted large files. I have been paying monthly for the upgrade. Now after deleting files my account says I am still
Over the limit.

Re: Reducing stored files

Walter
Dropboxer

Hi @Babsygal; welcome to the Community!

 

Can you please send me a screenshot of the exact error you get and also let me know what is your account's plan tab reporting regarding your plan and quota?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Walter Dropboxer
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    Babsygal New member | Level 2
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    Lusil Dropboxer
  • User avatar
    rlkfromida New member | Level 2
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