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Referal space locked up to 11GB

Explorer | Level 4

 Based on https://www.dropbox.com/help/space/how-much-free-space the maximum space granted by referrals is 16GB, but I'm seeing this message in my account "You've earned the maximum amount of referral space. Thanks for inviting people to Dropbox!".

 

Does it count the space earned by the camera uploads or the simple tasks?

 

Thanks,

Carlos.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Referal space locked up to 11GB

Dropboxer
Dropboxer

Hmmmm .. the maximum referral bonus space you can get on free accounts is 16GB so this doesn't look right @ccamacho.

 

Can you raise a ticket with our support team about this and let me know so we can look this up? Also, using another browser and going to the referrals page, do you see the same amount of available quota and completed referrals?

 

Please mention my name in the ticket , I'll help on this!

 

Thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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View solution in original post

5 Replies 5
Highlighted

Re: Referal space locked up to 11GB

Dropboxer
Dropboxer

Hey @ccamacho,

 

You can check the details and amount of space you've earned from referring friend as well as additional bonuses by going to this page.

 

The Camera Uploads bonus space is a separate bonus from the maximum 16GB referral bonus.

 

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Referal space locked up to 11GB

Explorer | Level 4

Yeah as I said,

 

22 referrals (500MB each) 11GB, and I have some with the status "Completed" saying "You've earned the maximum amount of referral space. Thanks for inviting people to Dropbox!"..

 

Is this normal?

Highlighted

Re: Referal space locked up to 11GB

Dropboxer
Dropboxer

Hmmmm .. the maximum referral bonus space you can get on free accounts is 16GB so this doesn't look right @ccamacho.

 

Can you raise a ticket with our support team about this and let me know so we can look this up? Also, using another browser and going to the referrals page, do you see the same amount of available quota and completed referrals?

 

Please mention my name in the ticket , I'll help on this!

 

Thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Referal space locked up to 11GB

Explorer | Level 4

Hey Zed thanks for the reply, I'm with limited Internet access. But I'll create the ticket as soon as I came back to home.

 

Thanks!

Highlighted

Re: Referal space locked up to 11GB

Dropboxer
Dropboxer

Once you do, let me know @ccamacho so I can look into it, I'll be happy to! 




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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