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Referral sent to friend mark as Ineligible

Referral sent to friend mark as Ineligible

Vincent S
Explorer | Level 3

Pls help. Invited 2 workmates to join Dropbox. Referrals Status on my account marked Ineligible to earning more space.

3 Replies 3

Re: Referral sent to friend mark as Ineligible

Hannah
Dropboxer
Hey @Vincent S, thanks for your post!

Have you made sure that the two people you invited have followed all the correct steps for all of you to receive the space? 

Let me know what you find.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Referral sent to friend mark as Ineligible

Vincent S
Explorer | Level 3

Yes... all correct steps were taken to set up those accounts. 
but still, ineligible... quite frustrating. 
most people here facing the same problems have similar situations. 
either sharing the same PCs, like in family or office, just different account within those devices. or same IP addresses, due to same household or office settings! 

Re: Referral sent to friend mark as Ineligible

Hannah
Dropboxer
I see, Vincent, thanks for the update on this!

Mind if I reach out to you via email, so we can look into this together?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Hannah Dropboxer
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    Vincent S Explorer | Level 3
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