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Referral space is not received

Explorer | Level 3

I have invited two of my brothers and a friend of mine and they all installed their dropbox using my referral link but my referral page shows me they are waiting for install.

1 Accepted Solution

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Re: Referral space is not received

Super User II
Super User II
That means they've not yet installed it on a unique computer.

Mobiles and tablets do not count towards referrals. It needs to be on a computer via www.dropbox.com/install rather than via an app store.

 


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5 Replies 5
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Re: Referral space is not received

Super User II
Super User II
That means they've not yet installed it on a unique computer.

Mobiles and tablets do not count towards referrals. It needs to be on a computer via www.dropbox.com/install rather than via an app store.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


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View solution in original post

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Re: Referral space is not received

Explorer | Level 3

Hi Mark

 

Thanks for your reply. I appreciate talking to someone instead of being refered to some pages totally unrelated to my issue.

 

First of all this is not clear at all on the referral page and phone is the first thing most people these days use to accept a referral. Second My younger brother installed it on his android phone and it gave me 500 mb instantly and so I had no reason to believe there is a restriction on that. Third one of these three invitees tried it on his desktop as well and yet I still see the same message in my referral page. 

 

I appreciate your help.

Highlighted

Re: Referral space is not received

Super User II
Super User II
Maybe the Android phone has some sort of quirky set up - but, it shouldnt have given him the space.

In terms of where the page says it, you've obviously missed it because it is the first line of the page (https://www.dropbox.com/referrals) which says "For every friend who joins and installs Dropbox on their computer".

Very clear, I'm afraid, that its a computer and not mobiles.

 


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Re: Referral space is not received

Explorer | Level 3

Yes, but it doesn't clarify that it can not be phone or tablet. Especially when I saw it worked once on an android phone why should we think it's going to be different on iPhone. And also the iPhone one has tried it on a PC afterward and it still gives me the same message!

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Re: Referral space is not received

Dropboxer
Dropboxer

Hi mb2

 

As indicated on the following help center article, in order for users to receive extra space through referrals, the recepients have to install the desktop aplication. 

 

Hope  that this helps you clarify!

 

Thanks, 

JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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